Technical Support Engineer Certificate

Degree

Certificate (Eligible for federal aid as a stand-alone certificate)

Overview

This certificate is designed to help someone get into the IT industry as quickly as possible. This certificate also prepares the student to sit for several industry certification exams. The final exam for all of these courses is an industry certification exam, which means that, if the student scores high enough on the final exams, they could receive an industry certification for each course. This could provide up to 5 different industry certification that can be added to their resume.

Career Opportunities

The most common entry level job in IT is a technical support engineer or Help Desk professional. These people need to know how to troubleshoot and resolve all sorts of technical problems. For those students wanting to get into the technology field as quickly as possible, this will be the quickest option. Many IT professionals start in some sort of technical support role before moving on to other technical departments within the company.

Learning Outcomes

Upon completion of the certificate, successful graduates will be able to:

• Identify and configure key desktop settings
• Identify and describe the function of key hardware in a desktop or laptop computer
• Design and configure a basic corporate network, identifying the key hardware and infrastructure devices needed to connect systems together
• Identify and configure basic security settings to protect a workstation or server
• Define and configure key security policies for a corporate network
• Troubleshoot basic networking and system configuration problems

Course Requirements

Students are responsible to examine the course description of each course listed below for details of prerequisites, which must be satisfied before registering for the course.

Technical Support Engineer Certificate Courses

CS 105, Introduction to Programming, 3 credits
IT 102, PC Hardware Technician, 3 credits
IT 125, Introduction to Information Technology, 3 credits
IT 235, Windows Server Fundamentals, 3 credits
IT 255, Networking Fundamentals, 3 credits
CAR 201P, Career Success, 1 credit

Total Technical Support Engineer Certificate Minimum Credit Hours 16

Graduation Requirements

1. Minimum of 16 total semester credits hours as outlined
2. Grade of C (not C-) or higher in all IT courses
3. Cumulative grade-point average of 2.0 or higher